Free Shipping with Orders Over $75

Returns & Exchanges

We hope that you are pleased with your purchase.  Shoedipity.com stands by our products and brands.  If for any reason you are not satisfied with your order, you may return it within 30 days of the purchase for a refund or within 60 days for a merchandise credit.  All sale items are final.  Shoedipity.com offers a 90 day guarantee against manufacturer defects and workmanship.

Items being returned or exchanged must be in their original unworn condition -- with all tags, hangers and packaging intact.  We will not accept shoe boxes that have been written on or that have address labels attached to the box. 

Shoedipity.com will process your return/exchange within 1-2 days after it has been received at our warehouse. You will receive an email from our customer service department to confirm the receipt and processing of your return/exchange.  Please allow 3-5 business days for the refund credit to appear on your credit card statement or bank account. Merchandise credits will be valid for one year from the date it is issued.

SHIPPING

  • Original shipping charges are non-refundable.
  • Customers are responsible for the shipping costs of returned items.  
  • For exchanged items, the customer will incur the shipping cost for the new item.
  • Customers are not responsible for shipping charges for defective items or shipping errors. 
  • If a return/exchange is made on a purchase that qualified for free shipping resulting in the total invoice falling below $75.00, an $8.00 shipping charge will be applied. 

Click here for our return/exchange form  Please be sure to print, complete and include this form with your return/exchange. 

If you have any questions, please contact us via email at customerservice@shoedipity.com.